Returns and Exchanges
30 Day Merchandise Returns
At Iicf, CUSTOMER SATISFACTION is very important to us. If for some reason the gear you selected was not perfect for you, return your item, along with your receipt, in new or unused condition within 30 days of your purchase date. We will be happy to help you with an exchange or issue a refund to the original method of payment. Some exculsions apply:
Injury Prevention and Recovery:
- A gift card will be issued at the current price, in accordance to the guidelines.
- Unless you are a Iicf Club member that gets the 30 day Wear Test Guarantee, the shoe box and shoes must be returned in a new and unused condition.
- When sending shoes back, please do not use the shoe box as the shipping box. Please send shoes in the original form of packaging provided.
- If Footwear is returned worn or in unsellable conditon, we will not be able to issue a credit in an orginal form of payment.
Iicf Club Members
- Returns will only be accepted with an orginal sales receipt, unopened orginal packaging, and with price tags intact. Merchandise that is scratched, damaged or used is not returnable.
Day Footwear Wear Test Guarantee:
- All Day Footwear Wear Test Guarantee are returnable, provided it is not worn, price tags are intact, and a sales receipt accompanies the items.
- Unfortunately, we cannot accept returns or exchanges of any food items such as energy gels, bars, or drink mixes.
- Bikes and Bike Accessories are not availible for return online or in-store.
- Please contact us at [email protected] about return procedures for any product you deem to be defective.
- All defective merchandise is subject to inspection to determine if the issue is a result of a manufacturer's defect, normal wear and tear, or misuse.
Iicf Club Members:
30 Day Footwear Wear Test Guarantee
An advantage of the Iicf Club Membership is our Footwear Wear Test Guarantee. You can run in your new shoes RISK-FREE for up to 30 days (from your purchase date). If they're not a perfect fit simply exchange them for another pair. No questions asked.
***For Apparel or Accessory returns, please see guidelines outlined listed above***
How to complete your Return / Exchange
- The fastest way to Exchange your item(s), is to reorder what you need online today.
- Ship your unwanted item(s) back to the address below. Customers are responsible for shipping fees associated with the return, and are non-refundable.
- We will process your return within 14 days when received back at our distribution center.
- When sending back returns, you must include either the original packing slip or receipt to complete order processing; and please try to use the original packaging you received your items in.
- Do not forget to keep tracking information, as you will be responsible until we receive the items into our distribution center.
Returns or Exchanges Address Only:
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Lets Stay in touch
Attn: Ecommerce Returns
In Store Purchase Returns or Exchange:
Injury Prevention and Recovery.
To find the nearest location: Click Here
Expo or Event Returns or Exchanges:
Gift Giving Guide [email protected] for assistance in completing your Return / Exchange.
*Return shipping is at the shopper's expense. Shopper my use carrier of their choice.